FREE SHIPPING ON SUITS & BLAZERS IN NORTH AMERICA | 1 914 356-3733
F.A.Q'S
COMPANY

Who are we?

Harlequin is a menswear clothing company based in New York. Utilizing an innovative model featuring measurement taking and in-house responsive tailoring, we are able to bring customizable menswear fashion to the consumer at a high speed and low cost.

What brands do you carry?

We are a bespoke menswear company offering custom and tailored blazers, suits, jackets, pants, and shirts. As such, we carry our namesake brands – “Harlequin Blazers” and H by Harlequin.

PROMOTIONS

How do promotion codes work?

Promotion codes can help reduce the final amount on your order. But note that promo codes are valid for a limited time and for one use only. At checkout, you just need to enter the provided code in the designated promo code field to apply the credit to your current order.

Do you have a rewards program?

Yes, we most certainly do. We reward our shoppers with Harlequin loyalty points (valued at $1 per point). For every $20 spent, your account will be credited with 1 loyalty point. The credits will automatically be applied to your next purchase.

Do you have a refer-a-friend program?

Yes, as we know you’ll love your Harlequin wants to encourage you to share the love. Help us spread the word and we’ll help you buy your next Harlequin Blazer. We’ll give all of your referred friends a $30 credit towards their first purchase. Once they’ve completed their order, a $30 credit is coming your way as well.

SHIPPING & HANDLING

Which countries do you ship to?

We ship to all countries.

How much does shipping cost?

SUITS & BLAZERS

Orders over 350$ are shipped at no cost to customers located in North America! Customers outside of North America pay 40$ for shipping (duties and taxes are billed at delivery).

*Note: After 1:00 pm EST, the order placement shifts to the next business day.

 

PANTS, TROUSERS, & SHIRTS

Customers located in North America pay between 8$ and 12$ for shipping. Customers outside of North America pay 20$ for shipping (duties and taxes are billed at delivery). Orders over 350$ are shipped at no cost to customers located in North America! During the whole process, we invite you to check the progress of your order on our tracking system within your profile or speak with our customer service team via live chat, phone or email.

*Note: After 1:00 pm EST, the order placement shifts to the next business day.

How long does shipping take?

SUITS & BLAZERS

All Suits and Blazers will leave our warehouse within 21 business days from order receipt. For a fee of $40, express order guarantees that your suit or blazer will leave our warehouse within 10 business days. Once leaving our warehouse, your Harlequin package is in good fast hands.

Your Harlequin Suits & Blazers will arrive at your door the day after it leaves our warehouse (Saturday inclusive) in North America. During the process, we invite you to check the progress of your order on our tracking system within your profile or speak with our customer service team via live chat, phone or email.

*Note: After 1:00 pm EST, the order placement shifts to the next business day.

 

PANTS, TROUSERS & SHIRTS

All tailored pants, trousers, and shirts will leave our warehouse within 15 business days from order receipt. Your order will arrive at your door between 2-7 days after it leaves our warehouse (Saturday inclusive). During the whole process, we invite you to check the progress of your order on our tracking system within your profile or speak with our customer service team via live chat, phone or email.

*Note: After 1:00 pm EST, the order placement shifts to the next business day.

EXCHANGE & RETURN POLICY

Exchange and return policy

Our customers have 15 days from product receipt to return unworn clothes in perfect condition.

How can I return a blazer?

Contact customer service through chat or email if you are at all dissatisfied. They will start a file for you with a ticket number and provide you with full return instructions.

Is there a cost for returns?

The return shipping cost is on us.

Do you give full refunds?

If a cancellation of an order comes in within 48 hours of the order placement, a full refund will be issued. After 48 hours, a store credit will be applied to your account for the full amount of the order placed.

If you are unsatisfied with your purchase for any reason, we will pay for the return shipping and either fix the problem or issue you a store credit in the full amount.

Can I change or cancel my order?

If a cancellation of order comes in within 48 hours of the order placement, a full refund will be issued. After 48 hours, a store credit will be applied to your account for the full amount of the order placed.

If you wish to make a change to your order, you can do so within 48 hours. After 48 hours, you can cancel the order for a store credit in the full amount of your purchase.

BILLING & CUSTOMER SERVICE

How will I be charged and in what currency?

Purchases will be charged to your provided credit card in the currency of your respective country (CAD or USD).

Is it safe to order online?

Our website is SSL (Secure Sockets Layer) enabled. This ensures that all information exchanged between us remains secure and private.

Which credit cards do you accept?

We accept all major credit cards including Visa, Mastercard, and American Express.

What is a pre-order?

We invite our customers to shop new styles prior to release. As soon as the new item is ready for market, the product will be shipped immediately to those who purchased on pre-order.

How do I know if my order was successful?

When your order is completed, we will email you a confirmation number. You may use this number to track the progress of your order.

Part of my order is missing or incorrect?

With a copy of your order in hand, call our customer service number or send us an email with your confirmation number in the Subject and we will respond within 1-2 business days.

Where is my order?

Use your confirmation number to track the progress of your order in the designated tracking section in your profile. This number would have been sent to you by email when you completed and paid for your order.

If you are struggling to locate your product, contact our customer service team via phone, email or live chat with your confirmation number in hand or visit our website for tracking info.

SHOP EXPERIENCE

Do I need a tailor to take my measurements?

No, you don’t need a tailor. You have two options at your disposal.

  1. Have someone take your measurements using a standard tape measure and our instructional video as a guide.
  2. If you fit perfectly into the same standard off-the-rack size from several different retailers, you can give us that size to manufacture your customized blazer.

Can I just give you the size of my best fitting blazer?

If you fit perfectly into the same standard off-the-rack size from several different retailers, we can use that size to create your blazer.

How do I ensure my measurements are accurate?

Follow the easy steps in our instructional video.

How long do you keep my personal data?

Your measurements & purchase history will remain in your account indefinitely.

Credit card information will be stored by a third party service; Stripe. See the Stripe privacy policy for more details.

See our Privacy Policy for full details.

What is your privacy policy about sharing my personal measurements with others?

For more on the Harlequin data collection, see our privacy policy.

Where do I get a tape measure?

Standard tape measures can be purchased at fabric/sewing stores, pharmacies, hardware stores, larger scale convenience stores or click here to purchase from our shop page.

btt